Privacy Policy

4 Seasons Community Services (ABN 99 679 992 020) respects your privacy. This policy explains how we collect, use, store and protect your personal information, in line with the Australian Privacy Principles.

Information we collect

We may collect personal information such as your name, contact details and information relevant to the support you are seeking. Where our services involve health and disability support, we may also collect sensitive information with your consent.

How we use your information

We use your information to respond to enquiries, provide and coordinate services, prepare reports where you have requested them and meet our professional and legal obligations. We do not sell your information.

Referral information

Our referral form collects personal and health information about another person, such as their name, date of birth, contact details, funding pathway and the reason for the referral. It also collects the referrer's name, role or organisation and contact details.

Referrals are accepted on the basis that the referrer has the consent of the person being referred, or their parent, carer or guardian, to share that information with us. The referral form asks the referrer to confirm this before it is sent. If we receive a referral without consent, we will contact the referrer or the person named before we go any further.

We use referral information to contact the person, work out whether we are the right fit and set up their support. It is stored securely with our other client records and is only shared as set out under Disclosure below. We keep the referrer informed about the outcome of the referral where the person has agreed to that. If we cannot take a referral, we keep only what we need to for our record-keeping obligations.

A person referred to us may ask what information we hold about them and ask us to correct it, in the same way as anyone else. See Access and correction below.

Disclosure

We only share your information with your consent, or where required or permitted by law. This may include sharing relevant information with other providers involved in your support, such as GPs, the NDIS or allied health professionals.

Storage and security

We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access.

Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. Please contact us to make a request.

Concerns and complaints

If you have a concern about how your information has been handled, please contact us and we will do our best to resolve it.

Contact us

4 Seasons Community Services, 86 Targo Street, South Bundaberg QLD 4670. Phone 0428 244 696. Email admin@4seasonscs.com.au.